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Sendsero
Privacy Policy

At Sendsero, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard the data you share with us when you use our website, mobile application, and related financial services.

By accessing or using Sendsero, you consent to the collection and use of your data in accordance with this policy.

1. Information We Collect

We collect information necessary to provide our services, verify your identity, and comply with financial regulations. This includes:

  • Personal details such as your full name, date of birth, address, and contact information.
  • Identification documents (passport, ID card, driver’s license) for KYC verification.
  • Financial information such as bank account details and transaction history.
  • Device, browser, and usage data for fraud prevention and service optimization.

2. How We Use Your Information

Sendsero uses the collected data to:

  • Verify your identity and maintain account security.
  • Facilitate deposits, transfers, and withdrawals.
  • Comply with legal, KYC, and AML requirements.
  • Improve our services and user experience.
  • Send important updates, notifications, and transaction alerts.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share limited information with:

  • Trusted financial partners and payment processors.
  • Identity verification and compliance service providers.
  • Government authorities or regulators when required by law.

All third-party partners adhere to strict data protection and confidentiality standards.

4. Data Retention

Your data is securely retained only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory obligations. When no longer required, it is safely deleted or anonymized.

5. Security Measures

We implement advanced security technologies to protect your data, including encryption, firewalls, and access controls. Regular audits are conducted to ensure data integrity and system security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent to data processing.
  • Request a copy of your data in a portable format.

To exercise these rights, contact us using the details provided below.

7. Cookies and Tracking

Sendsero uses cookies and similar technologies to enhance your browsing experience and analyze usage. You can manage or disable cookies through your browser settings.

8. International Data Transfers

Your information may be processed and stored in other countries where we or our partners operate. We ensure that all data transfers comply with international data protection standards.

9. Updates to This Policy

Sendsero may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions, concerns, or complaints regarding your privacy or this policy, please contact us at:

Sendsero Privacy Office
Email: privacy@sendsero.com
Address: 1st Floor, North Westgate House, Harlow, Essex, United Kingdom, CM20 1YS

Last updated: November 2025