1. Introduction

Sendsero is a fintech platform that allows users to send, receive, and manage money across borders. Our services are designed to make financial transactions faster, more transparent, and secure. These terms form a binding agreement between you (“the user”) and Sendsero (“the company”).

2. Eligibility

To use Sendsero, you must be at least 18 years old and legally capable of entering into binding contracts. By registering, you confirm that all information provided is accurate and complete.

3. Account Registration

To access Sendsero services, you must create an account and complete the required identity verification (KYC). You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

4. Use of Services

You agree to use Sendsero only for lawful purposes and in accordance with all applicable financial and regulatory laws. Prohibited activities include:

• Engaging in fraud, money laundering, or terrorist financing.
• Misrepresenting your identity or submitting false documents.
• Using the platform for illegal or unethical transactions.

5. Fees and Exchange Rates

Sendsero charges transparent transaction fees that are clearly displayed before confirmation. Exchange rates are updated in real time and include no hidden markups. By completing a transaction, you agree to the applicable fee and rate at that time.

6. Compliance and Verification

To comply with financial regulations, Sendsero may request additional identity verification or documentation at any time. We reserve the right to suspend or close accounts that fail to meet KYC/AML requirements or that raise compliance concerns.

7. Transaction Limits

Sendsero may impose transaction limits based on user level, verification status, or applicable legal regulations. These limits are implemented for your security and compliance with partner institutions.

8. Liability

Sendsero will make every effort to ensure the smooth operation of its services but does not guarantee uninterrupted access. We are not liable for delays, losses, or damages caused by external factors such as banking network errors or regulatory delays.

9. Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if we detect suspicious, fraudulent, or non-compliant activity. You may also close your account at any time by contacting our support team.

10. Intellectual Property

All content, trademarks, and designs associated with Sendsero are the intellectual property of the company. You may not copy, modify, or distribute them without prior written permission.

11. Updates to Terms

Sendsero may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on our website, and continued use of the service implies acceptance of any changes.

12. Contact Information

For questions or concerns about these Terms, please contact us at:

Sendsero Legal Department
Email: legal@sendsero.com
Address: 1st Floor, North Westgate House, Harlow, Essex, United Kingdom, CM20 1YS

Last updated: November 2025